Refund policy

We comply fully with the Australian Consumer Law.

Change of Mind:

We accept change-of-mind returns within 30 days of delivery provided:

* item is unused
* in original condition
* original packaging is included

Customers are responsible for return shipping costs for change-of-mind returns.

Shipping charges are non-refundable unless required by Australian Consumer Law.

Faulty or Damaged Products:

If your item:

* arrives damaged,
* is faulty,
* is significantly different from its description,
* or fails to meet consumer guarantees,

you are entitled to remedies available under the Australian Consumer Law.

Depending on the circumstances, these may include:

* repair
* replacement
* refund

Where required by law, we will also cover reasonable return shipping costs. 

Custom or Made-to-Order Products:

Because our framed artwork is custom-made, we generally cannot accept change-of-mind returns on personalized or made-to-order products.

However, this does not affect your rights under the Australian Consumer Law if a product is faulty or does not meet consumer guarantees.